EverBank has partnered with LoanCare, a leading national mortgage servicer, to better support all of your home loan servicing needs. If you have additional questions or can’t find what you’re looking for here, give LoanCare a call at 1.844.436.0374.
What is LoanCare?LoanCare is a national leader in home mortgage servicing, with a reputation for outstanding client service and technical innovation. The company is a unit of Fidelity National Financial, a diversified Fortune 500 financial firm based in Jacksonville, FL.
How and when can I contact LoanCare?You can call LoanCare for help at 1.844.436.0374. They’re available to offer support during the following times:
Monday – Friday, 8 a.m. – 9 p.m. (ET)
Saturday, 8 a.m. – 3 p.m. (ET)
When I call LoanCare, the recording says that LoanCare is a debt collector – has my loan been transferred to a debt collection agency?
LoanCare is EverBank’s subservicing partner and is not a debt collection agency. EverBank has partnered with LoanCare to service all of our residential mortgage loans on our behalf. In certain circumstances, federal law requires LoanCare to disclose debt collection information prior to speaking with you. We also provide a similar disclosure in certain customer communications.
How do I register for LoanCare access?Before you can manage your mortgage online with LoanCare, you’ll need to create an account with a new user ID and password at everbank.myloancare.com .
Why should I register for LoanCare access?LoanCare offers all the tools to manage your loan from one streamlined site. Your LoanCare dashboard offers convenient access to everything you need to pay and manage your loan.
There is a seven to ten day period following the effective date of the loan transfer for setup and verification of loan information. Once this process is complete, you may register and access your online account. You will also receive a welcome email the day you are able to access your account. To find your new LoanCare loan number, visit the Servicing Transfers page at everbank.myloancare.com . Scroll down to the section titled "Find Your New Account Number." Once there, fill out the form using your EverBank loan number and the last four digits of your social security number.
Do I need a new username and password for everbank.myloancare.com or does my existing EverBank login work on the new site?